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Refund policy

Return & Refund Policy

At Liana Nail Supply, we strive to ensure you are fully satisfied with your purchase. Please review our policies regarding damages, returns, and shipping adjustments below.

1. Damaged, Defective, or Lost Shipments

  • Immediate Replacement / Refund: If your package arrives damaged, defective (DOA), or is lost in transit, we will process a replacement or refund promptly.

  • Photo Proof Required: To process an insurance claim with our shipping carriers, please provide clear photos of the damaged item and original packaging within 48 hours of delivery.

2. General Return Policy

  • Item Condition: Items eligible for return must be unused, in their original packaging, and in pristine resale condition.

  • Review Process: Standard returns are subject to thorough inspection before a refund is issued.

  • Return Shipping & Fees: Outbound and return shipping fees are generally the responsibility of the buyer. While we endeavor to waive shipping costs where feasible, fees may apply depending on the nature of the return and total threshold limits.

3. Contact & Processing

To initiate a return or report a damaged delivery, please contact our support team with your order details and photos: